Warranty and faulty items
What is Artem’s warranty policy?
Artem Straps offers a two-year warranty from the date of order placement, extended by an additional month to accommodate any shipping delays. This warranty covers all manufacturing defects but excludes accidental damage, mishandling, and general wear and tear
What is covered under Artem’s warranty?
Our two-year warranty addresses manufacturing defects such as broken, cracked, or delaminated straps. Exclusions include accidental damage, mishandling, and general wear and tear. For warranty claims, please contact our customer service team through our Contact Us page.
How do I initiate a warranty claim?
To initiate a warranty claim, visit our Contact Us page and provide your order number along with a photo of the issue. Our customer service team will review your claim and guide you through the process.
I have received a faulty item. How can you help me?
We apologise if you've encountered an issue with your order. Despite our thorough inspection process, faults can still occur. Please contact us within 7 days of receiving your item(s) if you discover any faults or damage. We will arrange a replacement at no extra charge, including covering any customs fees or taxes for the shipment of the replacement. The replacement will be identical to your original purchase. In cases where the item is out of stock, we will offer an alternative item of equal value or a full refund.
To initiate the replacement process, please visit our Contact Us page, describe the fault, and provide photographic evidence. We will assess your claim and send out the replacement without requiring you to return the faulty item(s). Should we need the original item(s) returned, we will manage and cover the cost of return shipping.
What should I do if I have received the wrong item(s) or an item(s) is missing?
We strive to ensure accuracy in every order, but if you receive an incorrect item or if something is missing, please contact our customer service team through our Contact Us page. Include your order number and any additional details requested for verification. Once confirmed, we will send out the correct item(s) free of charge, with shipping, customs, duties, and taxes (if applicable) covered by us for the shipment of the correct item(s).
My strap has cracked or delaminated. Is this covered under warranty?
Our two-year warranty addresses manufacturing defects such as broken, cracked, or delaminated straps. Exclusions include accidental damage, mishandling, and general wear and tear. For warranty claims, please contact our customer service team through our Contact Us page.
Tab Content 1
Tab Content 1
Tab Content 1
Can I access the course materials even after the course has ended?
It depends on the online course platform and the instructor's policies. Some platforms offer lifetime access to the course materials, allowing you to revisit the content whenever you want. However, other platforms may have time-limited access. It's best to check the course details or reach out to the instructor or platform support to clarify the access duration.
Are there any prerequisites for enrolling in the course?
Prerequisites vary depending on the course. Some courses may have specific requirements, such as prior knowledge in a particular subject or a certain level of experience. These prerequisites are usually mentioned in the course description. If you're unsure, it's recommended to review the course details or contact the instructor for clarification.
Are there any assessments or assignments in the course?
Again, this depends on the course. Many online courses include assessments and assignments to help reinforce the learning and gauge your understanding of the material. These can be in the form of quizzes, projects, or practical exercises. Course descriptions often mention the presence of assessments, and some courses provide certificates upon successful completion of the assignments.
Can I interact with the instructor or other students during the course?
Most online courses provide avenues for interaction with instructors and fellow students. This can be in the form of discussion forums, live Q&A sessions, or dedicated community platforms. The level of interaction varies across courses, so it's worth checking if the course offers opportunities to connect with instructors or fellow learners if that's something you value.
Headline Content 2
Tellus facilisis donec blandit massa nibh nunc. Ipsum maecenas lobortis turpis amet volutpat sed. Sit lectus velit ac rutrum. Amet suspendisse est suspendisse dignissim euismod amet lorem amet cursus. Massa turpis vitae porttitor et.
Headline Content 3
Tellus facilisis donec blandit massa nibh nunc. Ipsum maecenas lobortis turpis amet volutpat sed. Sit lectus velit ac rutrum. Amet suspendisse est suspendisse dignissim euismod amet lorem amet cursus. Massa turpis vitae porttitor et.